• Call 211 or visit 211md.org to find information and get referrals for thousands of programs and services across Maryland

• 211 Maryland is available 24 hours a day, 365 days a year in over 180 languages

• Accessible for the deaf and hard of hearing through Maryland Relay (dial 711)

• Call 311 to report a non-emergency or to request City services

• Visit 311.baltimorecity.gov to submit requests and download the app for your Apple or Android device

• To report a power outage to BGE, call (877) 778-2222 instead of 311

• Do not call 311 to report a life-threatening emergency

Also call this number if you have a non-emergency police, medical, or fire matter.

• Call 911 to report a life-threatening emergency

• When you call 911, specify the type of emergency (fire, medical or police) and be prepared to answer questions

• Do not call 911 for non-emergencies or to request City services

Located underground is a complex network of pipes and wires for critical services such as electricity, natural gas, communications, water, sewage and other utilities. Unsafe digging can damage equipment. If you plan to dig anywhere – from large construction jobs to home projects – smart digging means calling 811 before each job. This is the first step in helping you to dig safely and avoid damaging critical utilities.

The Office of the State’s Attorney for Baltimore City (BCSAO) is responsible for the prosecution of all crimes that occur in Baltimore City.  Employing over 200 attorneys and an additional 200 administrative and support staff, the BCSAO is the largest local prosecutorial office in the state of Maryland and prosecutes over 40,000 cases each year.

CONTACT

Office of the State's Attorney
for Baltimore City
120 East Baltimore Street, 9th Floor
Baltimore, MD 21202

Phone Number
443-984-6000

Email Address
mail@stattorney.org

Administration  443-984-5757

Building Inspections  410-396-3470

Development  410-396-4111

Electrical/Mechanical/Plumbing Inspections  410-361-9270

ePermits and Trades Licensing  443-984-1809

Homeownership  410-396-3124

Media and Public Relations  443-984-5753

Plans Review  410-396-3460

Property Licensing and Registration  410-396-3575

Code Enforcement

SOUTHEAST and EASTERN 410-545-6521

NORTHEAST  410-545-7550

Bureau of Solid Waste
(410) 396-5134

The Bureau of Solid Waste maintains the City’s cleanliness through its multifaceted waste collections, cleaning and disposal programs. The Bureau is divided into four divisions each with different areas of responsibility in waste management and disposal. The Bureau collects and disposes of residential trash and recycling, has a City-wide mechanical street sweeping program, cleans and boards vacant properties, runs the Rat Rubout Program, and offers specialized recycling collections of scrap metal, electronics, Styrofoam and household hazardous waste.

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Bureau of Water and Wastewater
(410) 396-3500

Ask a Question or Submit Water Billing Information The Water and Wastewater Bureau focuses on producing and transporting clean drinking water and collecting and treating wastewater plus the associated maintenance functions; additionally, it manages the metering and billing of approximately 412,000 retail accounts in Baltimore City and Baltimore County, as well as wholesale accounts for Carroll, Anne Arundel, Harford, and Howard Counties.

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The Baltimore City Department of Transportation’s mission is to maintain and improve the transportation infrastructure to produce a safe, reliable, accessible and efficient system for everyone that provides for multiple and sustainable modes of transportation for residents, businesses and visitors — thereby promoting livable and vibrant communities across Baltimore City.

Main Contact: (410) 396-6802

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How can I find out if my car was towed?

Call 311 or call us at 410-545-3417 or 410-396-1878

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The Department of Finance is responsible for safeguarding the fiscal integrity of the City of Baltimore through the development and implementation of sound financial policies and practices.

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Revenue Collections Bureau Contacts

Parking, Red Light and Speed Citations  (410) 396-4080

Real Property Tax  (410) 396-3987

Personal Property Tax  (410) 396-3979

Miscellaneous Billing  (410) 396-3989

Business Licenses and Miscellaneous Taxes  (410) 361-9690

Alley & Footway Paving, Special Benefits District, Ambulance  (410) 396-3989

Refunds and Account Adjustments  (410) 396-3971

Metered Water (payments)  (410) 396-3988

Metered Water (account investigation)  (410) 396-5398

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Baltimore City Recreation and Parks is the city’s leading provider of affordable, year-round leisure and recreational activities for citizens of all ages and abilities. Beautiful parks, trails, and waterways provide the perfect urban oasis.

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General Contacts

Dr. Ralph W.E. Jones Jr. Administration Building
Druid Hill Park
3001 East Dr.
Baltimore, Md. 21217
410-396-7900
Email Us

Bureau of Parks Administration Building
2600 Madison Ave. 
Baltimore, Md. 21217
410-396-7931
Email Us

Permits Office
3201 Boston St.
Baltimore, Md. 21224
410-396-7070
Email Us

If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.

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For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.

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Representatives are available 24 hours a day, 7 days a week.

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Other Programs & Services

Special Needs Customers: 1-410-783-5926
BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)
Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325)
Outdoor Lighting:1-410-470-9446 or 1-800-685-0123
Tree Trimming:1-800-685-0123
Construction and Remodeling:1-800-233-1854
Builders and Contractors:1-800-233-1854

Apply for Emergency Assistance, Replacement EBT Cards In-Person

BCDSS customer care teams are available onsite to assist residents with applying for an Emergency Assistance to Families with Children (EAFC) grant or requesting a replacement or lost SNAP EBT card.

Before visiting us, BCDSS strongly encourages visitors to call 443-423-6400 and make an appointment. Customers may drop off paperwork at any of our six centers during normal business hours.

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BCDSS encourages customers to take advantage of the many services and transactions that can be completed online. Our new myMDTHINK.maryland.gov website (formerly myDHR) can be used to apply for benefits, look up an existing SNAP, TCA or MA case, check the status of your application, or submit case renewal documents. We also have dedicated customer service professionals waiting to assist you when you call 443-423-6400 or 1-800-332-6347.

The purpose of the Register of Wills and the Orphans’ Court is to offer protection.
The office protects:
1) The decedent – that his or her last wishes will be carried out.
2) The heirs, legatees, and creditors – that they will receive what they are entitled to.
3) The State of Maryland – that the proper taxes and fees will be collected.

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Honorable Belinda K. Conaway, Register
Register of Wills
Courthouse East
111 North Calvert Street - 3rd Floor
Baltimore, Maryland 21202

Main Telephone Line410-752-5131

Toll Free (within Maryland)888-876-0035

Fax Number410-752-3494

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The Baltimore City Sheriff’s Office shall constitutionally enforce both criminal and civil law.  Through strength, courage, knowledge and dedication, we will keep our Circuit Court safe and free from threats and violence.  We shall work relentlessly to bring to justice those who violate the law and inflict violence on others.  In the spirit of service, and in keeping with our oath as Law Enforcement Officers, we will, without partiality or prejudice, treat people with fairness, equality, dignity and respect while remaining courteous at all times, consistent with maintaining the people’s trust in a democratic society, all the while furthering the public safety mission of Baltimore City and the State of Maryland.

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Baltimore City Sheriff's Office
100 N. Calvert Street 
Room 104 
Baltimore, MD 21202 

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Contact Numbers:

General Information(410) 396-1155

Courthouse Security Division(410) 396-5068

Rental Eviction Sheriff Services(410) 396-7412

Child Support and Criminal Warrant Apprehension

(410) 396-7591

Domestic Violence Unit(410) 396-7201

BARCS is a non-profit, 501(c)3 organization operating Maryland’s largest animal shelter and pet adoption center. We are an open admission shelter, granting refuge to every abandoned, neglected, abused, lost or surrendered animal that comes through our door. A staggering 30 or more animals are surrendered to BARCS every day. No matter what the circumstance, we do not turn away any animal in need of shelter, food, medical care and a loving touch. Yearly, this equates to more than 10,000 dogs, cats, kittens, puppies, and even wildlife and exotic animals that need care and placement.

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For non emergency animal concerns, please contact Baltimore City Animal Services at 311.

Email BARCS:info@barcs.org

Mailing Address:

Baltimore Animal Rescue
and Care Shelter, Inc.
2490 Giles Road,
Baltimore, MD 21225

Phone:
410-396-4695

Fax:
410-783-6266

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Baltimore City Public Schools (City Schools) is one of the oldest and most historic public school systems in the United States. Established in 1829, City Schools boasts the nation’s oldest all-girls public high school (Western High School) and the third oldest public high school overall (Baltimore City College). 

In one of the most notable events in education history, prayer was banned in U.S. public schools as a result of a lawsuit filed by the parent of a City Schools student. In addition, a Baltimore high school (Baltimore Polytechnic Institute) was the scene of racial integration two years before Brown v Board of Education.

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District office

200 E. North Avenue
Baltimore, MD 21202
(north side of East North Avenue, between St. Paul and Greenmount)

Phone: 443-984-2000

HABC is committed to affirmatively further fair housing by promoting non-discrimination, fair and equal housing opportunities and fair housing choice and to fostering inclusive communities. HABC implements its programs in a manner that is consistent with the fair housing laws, including but not limited to the Fair Housing Act and the Maryland and Baltimore City laws, which prohibit discrimination in housing or services directly or indirectly on the basis of race, color, religion, sex, national origin, age, familial status, disability, marital status, sexual orientation, gender identity, age and ancestry.

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Central Office

You may contact the Housing Authority of Baltimore City (HABC) by calling our main office number at 410-396-3232, or the Maryland Relay System (for the hearing impaired) at 711, or 1-800-735-2258 to find a representative who can address your concerns.

You may also send a Fax to 410-545-3238.

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Public Housing

• Housing Operations: 410-396-4538

• Admissions and Leasing Center: 410-396-3225

• Maryland Relay System: 711 or 800-201-7165

• Resident Services General Inquiries: 410-396-2967

Office of Resident Services

General inquiries for resident services: 410-396-2967

HCVP (Section 8)

The Housing Choice Voucher Program of Baltimore City is located at: 

1225 West Pratt Street
Baltimore, Maryland 21223

You may contact the HCVP Customer Relations Call Center for program information at: 443-984-2222

The Baltimore City Health Department is the oldest, continuously-operating health department in the United States, formed in 1793 when the governor appointed the city's first health officers in response to a yellow fever outbreak in the Fells Point neighborhood.  During the more than 220 years since then, we’ve been working to improve the health and well-being of Baltimore residents.  We strive to make Baltimore a city where all residents realize their full health potential.

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All questions related to COVID-19 and COVID-19 Vaccines:

should be directed to our COVID Call Center at (443) 984-8650  

Hours: Monday-Friday  8:30 AM-6:30 PM  
Saturday 9:00 AM-1:00 PM

Mailing Address
Baltimore City Health Department
1001 E. Fayette Street, Baltimore, MD 21202

Main Telephone Number: 410-396-4398

24 Hour Mental Health & Substance Abuse Help Line - Information & Referral Line: (410) 433 5175

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