First Call For Help
Call 211 or visit 211md.org to find information and get referrals for thousands of programs and services across Maryland
211 Maryland is available 24 hours a day, 365 days a year in over 180 languages
Accessible for the deaf and hard of hearing through Maryland Relay (dial 711)
Baltimore 311 City Services and
Call 311 to report a non-emergency or to request City services
Visit 311.baltimorecity.gov to submit requests and download the app for your Apple or Android device
To report a power outage to BGE, call (877) 778-2222 instead of 311
Do not call 311 to report a life-threatening emergency
Also call this number if you have a non-emergency police, medical, or fire matter.
Miss Utility 811
Located underground is a complex network of pipes and wires for critical services such as electricity, natural gas, communications, water, sewage and other utilities. Unsafe digging can damage equipment. If you plan to dig anywhere – from large construction jobs to home projects – smart digging means calling 811 before each job. This is the first step in helping you to dig safely and avoid damaging critical utilities.
Baltimore City State's Attorney Office
The Office of the State’s Attorney for Baltimore City (BCSAO) is responsible for the prosecution of all crimes that occur in Baltimore City. Employing over 200 attorneys and an additional 200 administrative and support staff, the BCSAO is the largest local prosecutorial office in the state of Maryland and prosecutes over 40,000 cases each year.
Office of the State's Attorney
for Baltimore City
120 East Baltimore Street, 9th Floor
Baltimore, MD 21202
Department of Housing and Community Development
Building Inspections 410-396-3470
Electrical/Mechanical/Plumbing Inspections 410-361-9270
ePermits and Trades Licensing 443-984-1809
Media and Public Relations 443-984-5753
Plans Review 410-396-3460
Property Licensing and Registration 410-396-3575
SOUTHEAST and EASTERN 410-545-6521
Department of Public Works
Bureau of Solid Waste
The Bureau of Solid Waste maintains the City’s cleanliness through its multifaceted waste collections, cleaning and disposal programs. The Bureau is divided into four divisions each with different areas of responsibility in waste management and disposal. The Bureau collects and disposes of residential trash and recycling, has a City-wide mechanical street sweeping program, cleans and boards vacant properties, runs the Rat Rubout Program, and offers specialized recycling collections of scrap metal, electronics, Styrofoam and household hazardous waste.
Bureau of Water and Wastewater
Ask a Question or Submit Water Billing Information The Water and Wastewater Bureau focuses on producing and transporting clean drinking water and collecting and treating wastewater plus the associated maintenance functions; additionally, it manages the metering and billing of approximately 412,000 retail accounts in Baltimore City and Baltimore County, as well as wholesale accounts for Carroll, Anne Arundel, Harford, and Howard Counties.
Baltimore City Department of Transportation
The Baltimore City Department of Transportation’s mission is to maintain and improve the transportation infrastructure to produce a safe, reliable, accessible and efficient system for everyone that provides for multiple and sustainable modes of transportation for residents, businesses and visitors — thereby promoting livable and vibrant communities across Baltimore City.
Main Contact: (410) 396-6802
How can I find out if my car was towed?
Call 311 or call us at 410-545-3417 or 410-396-1878
Baltimore City Department of Finance
The Department of Finance is responsible for safeguarding the fiscal integrity of the City of Baltimore through the development and implementation of sound financial policies and practices.
Revenue Collections Bureau Contacts
Parking, Red Light and Speed Citations (410) 396-4080
Real Property Tax (410) 396-3987
Personal Property Tax (410) 396-3979
Miscellaneous Billing (410) 396-3989
Business Licenses and Miscellaneous Taxes (410) 361-9690
Alley & Footway Paving, Special Benefits District, Ambulance (410) 396-3989
Refunds and Account Adjustments (410) 396-3971
Metered Water (payments) (410) 396-3988
Metered Water (account investigation) (410) 396-5398
Baltimore City Recreation and Parks
Baltimore City Recreation and Parks is the city’s leading provider of affordable, year-round leisure and recreational activities for citizens of all ages and abilities. Beautiful parks, trails, and waterways provide the perfect urban oasis.
Dr. Ralph W.E. Jones Jr. Administration Building
Druid Hill Park
3001 East Dr.
Baltimore, Md. 21217
Bureau of Parks Administration Building
2600 Madison Ave.
Baltimore, Md. 21217
3201 Boston St.
Baltimore, Md. 21224
Baltimore Gas and Electric
If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.
For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
Representatives are available 24 hours a day, 7 days a week.
Other Programs & Services
Special Needs Customers: 1-410-783-5926
BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)
Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325)
Outdoor Lighting:1-410-470-9446 or 1-800-685-0123
Construction and Remodeling:1-800-233-1854
Builders and Contractors:1-800-233-1854
Baltimore City Department of Social Services
Apply for Emergency Assistance, Replacement EBT Cards In-Person
BCDSS customer care teams are available onsite to assist residents with applying for an Emergency Assistance to Families with Children (EAFC) grant or requesting a replacement or lost SNAP EBT card.
Before visiting us, BCDSS strongly encourages visitors to call 443-423-6400 and make an appointment. Customers may drop off paperwork at any of our six centers during normal business hours.
BCDSS encourages customers to take advantage of the many services and transactions that can be completed online. Our new myMDTHINK.maryland.gov website (formerly myDHR) can be used to apply for benefits, look up an existing SNAP, TCA or MA case, check the status of your application, or submit case renewal documents. We also have dedicated customer service professionals waiting to assist you when you call 443-423-6400 or 1-800-332-6347.
Baltimore City Register of Wills
The purpose of the Register of Wills and the Orphans’ Court is to offer protection.
The office protects:
1) The decedent – that his or her last wishes will be carried out.
2) The heirs, legatees, and creditors – that they will receive what they are entitled to.
3) The State of Maryland – that the proper taxes and fees will be collected.
Honorable Belinda K. Conaway, Register
Register of Wills
111 North Calvert Street - 3rd Floor
Baltimore, Maryland 21202
Main Telephone Line410-752-5131
Toll Free (within Maryland)888-876-0035
Baltimore City Department of Sherriff's Department
The Baltimore City Sheriff’s Office shall constitutionally enforce both criminal and civil law. Through strength, courage, knowledge and dedication, we will keep our Circuit Court safe and free from threats and violence. We shall work relentlessly to bring to justice those who violate the law and inflict violence on others. In the spirit of service, and in keeping with our oath as Law Enforcement Officers, we will, without partiality or prejudice, treat people with fairness, equality, dignity and respect while remaining courteous at all times, consistent with maintaining the people’s trust in a democratic society, all the while furthering the public safety mission of Baltimore City and the State of Maryland.
Baltimore City Sheriff's Office
100 N. Calvert Street
Baltimore, MD 21202
General Information(410) 396-1155
Courthouse Security Division(410) 396-5068
Rental Eviction Sheriff Services(410) 396-7412
Child Support and Criminal Warrant Apprehension
Domestic Violence Unit(410) 396-7201
Baltimore Area Rescue Center
BARCS is a non-profit, 501(c)3 organization operating Maryland’s largest animal shelter and pet adoption center. We are an open admission shelter, granting refuge to every abandoned, neglected, abused, lost or surrendered animal that comes through our door. A staggering 30 or more animals are surrendered to BARCS every day. No matter what the circumstance, we do not turn away any animal in need of shelter, food, medical care and a loving touch. Yearly, this equates to more than 10,000 dogs, cats, kittens, puppies, and even wildlife and exotic animals that need care and placement.
For non emergency animal concerns, please contact Baltimore City Animal Services at 311.
Baltimore Animal Rescue
and Care Shelter, Inc.
2490 Giles Road,
Baltimore, MD 21225
Baltimore City Public Schools
Baltimore City Public Schools (City Schools) is one of the oldest and most historic public school systems in the United States. Established in 1829, City Schools boasts the nation’s oldest all-girls public high school (Western High School) and the third oldest public high school overall (Baltimore City College).
In one of the most notable events in education history, prayer was banned in U.S. public schools as a result of a lawsuit filed by the parent of a City Schools student. In addition, a Baltimore high school (Baltimore Polytechnic Institute) was the scene of racial integration two years before Brown v Board of Education.
200 E. North Avenue
Baltimore, MD 21202
(north side of East North Avenue, between St. Paul and Greenmount)
Housing Authority of Baltimore City
HABC is committed to affirmatively further fair housing by promoting non-discrimination, fair and equal housing opportunities and fair housing choice and to fostering inclusive communities. HABC implements its programs in a manner that is consistent with the fair housing laws, including but not limited to the Fair Housing Act and the Maryland and Baltimore City laws, which prohibit discrimination in housing or services directly or indirectly on the basis of race, color, religion, sex, national origin, age, familial status, disability, marital status, sexual orientation, gender identity, age and ancestry.
You may contact the Housing Authority of Baltimore City (HABC) by calling our main office number at 410-396-3232, or the Maryland Relay System (for the hearing impaired) at 711, or 1-800-735-2258 to find a representative who can address your concerns.
You may also send a Fax to 410-545-3238.
Housing Operations: 410-396-4538
Admissions and Leasing Center: 410-396-3225
Maryland Relay System: 711 or 800-201-7165
Resident Services General Inquiries: 410-396-2967
Office of Resident Services
General inquiries for resident services: 410-396-2967
HCVP (Section 8)
The Housing Choice Voucher Program of Baltimore City is located at:
1225 West Pratt Street
Baltimore, Maryland 21223
You may contact the HCVP Customer Relations Call Center for program information at: 443-984-2222
Baltimore City Health Department
The Baltimore City Health Department is the oldest, continuously-operating health department in the United States, formed in 1793 when the governor appointed the city's first health officers in response to a yellow fever outbreak in the Fells Point neighborhood. During the more than 220 years since then, we’ve been working to improve the health and well-being of Baltimore residents. We strive to make Baltimore a city where all residents realize their full health potential.
All questions related to COVID-19 and COVID-19 Vaccines:
should be directed to our COVID Call Center at (443) 984-8650
Hours: Monday-Friday 8:30 AM-6:30 PM
Saturday 9:00 AM-1:00 PM
Baltimore City Health Department
1001 E. Fayette Street, Baltimore, MD 21202
Main Telephone Number: 410-396-4398
24 Hour Mental Health & Substance Abuse Help Line - Information & Referral Line: (410) 433 5175