First Call For Help
Call 211 or visit 211md.org to find information and get referrals for thousands of programs and services across Maryland
211 Maryland is available 24 hours a day, 365 days a year in over 180 languages
Accessible for the deaf and hard of hearing through Maryland Relay (dial 711)
Baltimore 311 City Services and
Call 311 to report a non-emergency or to request City services
Visit 311.baltimorecity.gov to submit requests and download the app for your Apple or Android device
To report a power outage to BGE, call (877) 778-2222 instead of 311
Do not call 311 to report a life-threatening emergency
Also call this number if you have a non-emergency police, medical, or fire matter.
Miss Utility 811
Located underground is a complex network of pipes and wires for critical services such as electricity, natural gas, communications, water, sewage and other utilities. Unsafe digging can damage equipment. If you plan to dig anywhere – from large construction jobs to home projects – smart digging means calling 811 before each job. This is the first step in helping you to dig safely and avoid damaging critical utilities.
Department of Housing and Community Development
Building Inspections 410-396-3470
Electrical/Mechanical/Plumbing Inspections 410-361-9270
ePermits and Trades Licensing 443-984-1809
Media and Public Relations 443-984-5753
Plans Review 410-396-3460
Property Licensing and Registration 410-396-3575
SOUTHEAST and EASTERN 410-545-6521
Department of Public Works
Bureau of Solid Waste
The Bureau of Solid Waste maintains the City’s cleanliness through its multifaceted waste collections, cleaning and disposal programs. The Bureau is divided into four divisions each with different areas of responsibility in waste management and disposal. The Bureau collects and disposes of residential trash and recycling, has a City-wide mechanical street sweeping program, cleans and boards vacant properties, runs the Rat Rubout Program, and offers specialized recycling collections of scrap metal, electronics, Styrofoam and household hazardous waste.
Bureau of Water and Wastewater
Ask a Question or Submit Water Billing Information The Water and Wastewater Bureau focuses on producing and transporting clean drinking water and collecting and treating wastewater plus the associated maintenance functions; additionally, it manages the metering and billing of approximately 412,000 retail accounts in Baltimore City and Baltimore County, as well as wholesale accounts for Carroll, Anne Arundel, Harford, and Howard Counties.
Baltimore City Department of Transportation
The Baltimore City Department of Transportation’s mission is to maintain and improve the transportation infrastructure to produce a safe, reliable, accessible and efficient system for everyone that provides for multiple and sustainable modes of transportation for residents, businesses and visitors — thereby promoting livable and vibrant communities across Baltimore City.
Main Contact: (410) 396-6802
How can I find out if my car was towed?
Call 311 or call us at 410-545-3417 or 410-396-1878
Baltimore City Department of Finance
The Department of Finance is responsible for safeguarding the fiscal integrity of the City of Baltimore through the development and implementation of sound financial policies and practices.
Revenue Collections Bureau Contacts
Parking, Red Light and Speed Citations (410) 396-4080
Real Property Tax (410) 396-3987
Personal Property Tax (410) 396-3979
Miscellaneous Billing (410) 396-3989
Business Licenses and Miscellaneous Taxes (410) 361-9690
Alley & Footway Paving, Special Benefits District, Ambulance (410) 396-3989
Refunds and Account Adjustments (410) 396-3971
Metered Water (payments) (410) 396-3988
Metered Water (account investigation) (410) 396-5398
Baltimore City Recreation and Parks
Baltimore City Recreation and Parks is the city’s leading provider of affordable, year-round leisure and recreational activities for citizens of all ages and abilities. Beautiful parks, trails, and waterways provide the perfect urban oasis.
Dr. Ralph W.E. Jones Jr. Administration Building
Druid Hill Park
3001 East Dr.
Baltimore, Md. 21217
Bureau of Parks Administration Building
2600 Madison Ave.
Baltimore, Md. 21217
3201 Boston St.
Baltimore, Md. 21224
Baltimore Gas and Electric
If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.
For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
Representatives are available 24 hours a day, 7 days a week.
Other Programs & Services
Special Needs Customers: 1-410-783-5926
BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)
Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325)
Outdoor Lighting:1-410-470-9446 or 1-800-685-0123
Construction and Remodeling:1-800-233-1854
Builders and Contractors:1-800-233-1854
Baltimore City Department of Social Services
Apply for Emergency Assistance, Replacement EBT Cards In-Person
BCDSS customer care teams are available onsite to assist residents with applying for an Emergency Assistance to Families with Children (EAFC) grant or requesting a replacement or lost SNAP EBT card.
Before visiting us, BCDSS strongly encourages visitors to call 443-423-6400 and make an appointment. Customers may drop off paperwork at any of our six centers during normal business hours.
BCDSS encourages customers to take advantage of the many services and transactions that can be completed online. Our new myMDTHINK.maryland.gov website (formerly myDHR) can be used to apply for benefits, look up an existing SNAP, TCA or MA case, check the status of your application, or submit case renewal documents. We also have dedicated customer service professionals waiting to assist you when you call 443-423-6400 or 1-800-332-6347.